Passport

What should I do if I have a temporary license plate?

The app isn’t loading or is crashing — what should I do?

I entered the wrong zone or license plate — what should I do?

I got a ticket but I paid for parking — what should I do?

I didn’t receive my verification code — what should I do?

I started parking but don’t see an active session — what happened?

Why does the app say parking is restricted here?

Why can’t I start a session even though I’m in the right zone?

I requested a receipt but didn’t receive it — what should I do?

How do I request a refund?

Why can’t I save my credit or debit card?

What happens if I enter the wrong email during Guest Checkout?

What devices and browsers are supported?

How do I request a refund or reduce my parking time?

Quick solutions to get you back on track.

Troubleshooting

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