Troubleshooting
Quick solutions to get you back on track
14 articles
- What should I do if I have a temporary license plate?
- The app isn’t loading or is crashing — what should I do?
- I entered the wrong zone or license plate — what should I do?
- I got a ticket but I paid for parking — what should I do?
- I didn’t receive my verification code — what should I do?
- I started parking but don’t see an active session — what happened?
- Why does the app say parking is restricted here?
- Why can’t I start a session even though I’m in the right zone?
- I requested a receipt but didn’t receive it — what should I do?
- Why can’t I save my credit or debit card?
- What happens if I enter the wrong email during Guest Checkout?
- What devices and browsers are supported?
- How do I request a refund or reduce my parking time?
- How do I end a parking session in the Passport app?