Once a parking session has started, the time cannot be shortened. Refund requests are reviewed on a case-by-case basis.
If you believe you were charged in error or would like a session reviewed, go to Menu › Support › Contact Us and submit a request with:
Your session ID
A brief explanation of the issue and the time and date of both sessions, if reporting a duplicate charge.
Support will review the request based on the rules for that location. Refunds may also be subject to operator-specific restrictions and parameters, which can vary and affect processing.