If you’re having trouble saving a payment card, try the steps below. Most card-save issues are caused by temporary connectivity, security limits, or verification problems.
Step 1: Double-check the card details
Make sure the following information is entered exactly as it appears on the card statement:
Card number
Expiration date
CVV
Billing ZIP code
Even small typos or extra spaces can prevent a card from being saved.
Step 2: Check your connection
Card saves require a stable connection.
Try turning Wi-Fi off and using cellular data, or vice versa
Make sure you have a strong signal before trying again
Step 3: Log out and back in
Logging out and back in can refresh your account session.
Log out of the app
Close the app completely
Open the app and log back in
Try saving the card again
Step 4: Update or reinstall the app
If the issue continues:
Make sure you’re using the latest version of the app
If needed, uninstall and reinstall the app from the App Store or Google Play
Reinstalling can resolve cached or corrupted data that interferes with saving cards.
Step 5: Wait before trying again
If you’ve tried to add or edit a card multiple times in a short period, your account or bank may temporarily block additional attempts for security reasons.
If this happens:
Wait up to 24 hours
Then try saving the card again
Still not working?
If you’re still unable to save your card after trying the steps above, you can:
Try using a different credit or debit card, or
Use Guest Checkout to pay for parking without saving a card to your account
If the issue continues and you need help, go to Menu › Support › Contact Us so our support team can review the issue.